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SHIPPING & RETURNS

The ‘Cynthia Lumzy’ brand ships orders using United States Post Office & UPS ONLY. All orders require a mandatory 3 day processing time after your wig is completed and require 1 to 10 business days for delivery depending on the shipping option selected.

In stock tools and product require a mandatory 3 day processing time

If the parcel is delivered unsuccessfully due to an incorrect address given by the buyer, we are not responsible for any loss caused, therefore, a refund will not be issued.

If the parcel is delivered to the wrong address this is not an error on HAUS of WIGZ or MANECANDY. You need to speak to the your local parcel office. The office manager can track the package.

If the parcel is updated and shown to be delivered through the system used or the tracking number provided but was stolen we are not responsible for the loss and no refund will be issued.

If parcel is returned to the company due to customer error the customer is responsible to pay the shipping fee again PLEASE TRIPLE CHECK YOUR ADDRESS AND EMAIL USED

All international orders will be shipped UPS ONLY.

International shipping rates are subject to change base on region.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.



RETURN & EXCHANGE

The ‘Cynthia Lumzy’ brand does not accept returns or exchanges for any of our products or wigs. Our units are handmade with love to your personal liking and cannot be resold due to sanitary concerns.

Any concerns with an order should be emailed to info@cynthialumzy.com

Method of payment must match billing and shipping address. Once confirmation is completed there will be NO REFUNDS. Signature confirmation is required for all wig  orders.

Education policies & procedures

Intellectual Property Ownership: Any information, know-how, data, results, and inventions, and any associated intellectual property, that is made, discovered, created, invented or generated by Cynthia Lumzy in any activities or work under this Agreement shall be owned by Cynthia Lumzy