Frequently Asked Questions
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Most Popular Questions
WHAT IS THE TURNAROUND TIME FOR A CUSTOM WIG?
Custom units can take up to 60 days to be complete. You will receive an email with your estimated completion date within a week of purchase. You will receive an email with your tracking information after your order has been shipped.
WHAT IS THE TURNAROUND TIME FOR A READY TO PURCHASE UNIT?
Blank wigs and ready to ship wigs are shipped out within 1-2 business days they do not qualify for payment plans. You will receive an email with your tracking information after your order has been shipped.
WHAT IS THE TURNAROUND TIME FOR WIG ORDERS?
Wig orders are shipped out within 10-15 days of purchase. You will receive an email with your tracking information after your order has been shipped.
I HAVE NO HAIR, CAN I STILL WEAR A WIG?
Yes, you can still wear our wigs! If you have a very short haircut (too short for cornrows or for combs to be used) or are bald, please let us know so that we can ensure the unit will fit you flawlessly.
HOW SHOULD I WEAR MY HAIR UNDER THE WIG?
To ensure the most flat and natural wig application, your hair should be cornrowed. For lace closure wigs, we recommend parting your hair where you would like the part on the closure to lay down from there. For frontal wigs, small straight back cornrows with the ends sewn up and flat are recommended.
DO YOU DO RUSH ORDERS?
Rush orders are $250 per wig
HOW LONG DO THE UNITS LAST?
Our Wigs can last 8 -15 mths+ with proper care. No swimming, minimal sleeping in wigs. Customer care guide comes with purchase.
WHAT PRODUCTS DO YOU RECOMMEND TO WASH THE UNITS?
We always recommend Hues customize care system for extension and wigs to properly extend the life of your wig.
DO THE UNITS COME WITH A CUSTOMIZED HAIRLINE?
All of the wigs include a fully customized hairline.
CAN I SEW THE WIG DOWN?
All of our wigs can be easily sewn down.